Privacy Policy

Last Updated: September 21st, 2020

What type of information is collected

TEK Virtuoso is the sole owner of the information collected on this site. We only have access to collect information that you voluntarily give us via the site, email or any other direct contact from you. We will not sell or rent this information to anyone. We may collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet Protocol (IP) address used to connect your computer to the Internet;  login; email address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only. 

Why we collect personal information 

We collect Non-personal and Personal information for the following purposes;

  • To provide and operate the services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal information, which we or our business partners/vendors may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

How we store, use, share and disclose site visitors' personal information

 

TEK Virtuoso website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. You data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

We may use your name, address, phone number and address to register your account for certain services we provide and to communicate information to you. We may obtain additional Personal Information about you, such as address change information, from commercially available sources, to keep our records current.

 

Third Party Service Providers. We may share your information, including Personal Information and Usage Data, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, fraud detection and prevention, customer care, or performing analytics. Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they're providing to us or on our behalf.

All direct payment gateways offered and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our company and its service providers. 

How we communicate with site visitors 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. 

How we use cookies and other tracking tools

In accordance with applicable law, TEK Virtuoso and our service providers may use commonly-used tools to recognize your visit and track your interactions with our Services such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, "Cookies"). Sometimes this tracking is necessary in order for us to provide you the Service you requested. Other times, we combine Usage Data collected from cookies with that of other customers to improve your and other customers' experience. You have control over some of the Usage Data we collect from cookies and how we use it. Information on changing your browser settings to opt out of Cookies can be found in your browser settings. 

How can you withdraw your consent

If you have questions or complaints regarding our Privacy Statement or practices and do not want us to process your data anymore, please contact us at support@tekvirtuoso.com 

Privacy policy updates 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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